Still Have Questions? We’ve Got You Covered.

We’re here to make your shopping experience easy and worry-free — from delivery times to product details, we’ve answered the most common questions so you can feel confident before you buy.

Still have questions? Our support team is quick to respond and always happy to help.

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1. Why Should Everyone Use an RFID-Blocking Wallet?

RFID-blocking wallets aren’t just a tech gimmick — they’re essential protection in today’s digital world. Here's why:

  • Stop digital pickpockets – Thieves can steal your card info wirelessly, without touching your wallet.
  • Protect your identity – Shields your credit cards, passports, and IDs from electronic skimming.
  • Peace of mind – Stay safe in crowded spots like airports, subways, and tourist hotspots.
  • Secure your finances – Block unauthorized charges before they happen.

💡 Pro tip: If you use tap-to-pay cards or travel through busy areas like the NYC subway, London Tube, or international airports — this wallet is your best line of defense.

2. What Makes Your Wallets Different from Others?

Our wallets combine minimalist design with powerful functionality. Unlike many bulky wallets, ours are:

  • Ultra Slim & Lightweight – Fits comfortably in your front pocket without the bulk.
  • RFID-Blocking – Protects your credit cards and ID from wireless theft.
  • Premium Quality Leather – Handcrafted from genuine leather that ages beautifully.
  • Thoughtfully Designed Layout – Easily holds cards, cash, and IDs with quick access.

Whether you’re buying for yourself or as a gift, our wallets are built for modern, everyday use — with style and security in mind.

3. Do Your Wallets Really Block RFID Scanners? How Does It Work?

Yes – every RFID wallet we sell is equipped with advanced shielding materials that block signals from RFID scanners.

🔒 How it works:

  • The inner lining creates a "Faraday Cage" that blocks 13.56 MHz signals — the frequency used by contactless credit cards and passports.
  • It prevents unauthorized scanning through clothing, bags, or wallets.
  • There’s no setup needed — just place your cards inside, and you're protected.

⚠️ Note: Our wallets don’t block low-frequency signals used by building access cards or hotel keys — these use a different technology.

💡 Pro Tip: Keep all your RFID-enabled cards (credit cards, transit cards, passports) inside the shielded pocket for full protection.

4. Do You Offer Free Worldwide Shipping?

Yes — we offer free worldwide shipping on all orders (with tracking).

🛫 Shipping Details:

  • Processing Time: Orders are packed and shipped within 1–3 business days.
  • Standard Delivery Time: Usually 5–8 business days after dispatch.
  • Free Shipping: Free worldwide shipping on all orders (with tracking).
  • Tracking: Email & SMS updates for every order.

🚀 Need it faster? Contact us at support@dorochey.com before checkout for an expedited quote.

5. What Payment Methods Do You Accept?

We support a wide range of secure and convenient payment options 💳

Accepted Payment Methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

🔐 All payments are processed with 256-bit encryption and PCI-compliant gateways.

✅ We never store your card details — your privacy and security are our top priority.

6. How Do I Use a Discount Code?

It's easy to apply a promo code at checkout 🛍️

Just follow these 3 steps:

  1. Add your items to cart
  2. Enter your discount code in the “Discount/Promo Code” box
  3. Apply – you’ll see the discount before proceeding to payment

💡 Tips:

  • Codes are case-sensitive
  • Only one promo code can be used per order
  • If the code doesn’t apply, double-check the spelling or contact us at support@dorochey.com

7. Can I Exchange an Item?

Yes! We offer hassle-free exchanges within 90 days 🔄

How to exchange:

  1. Email support@dorochey.com with your order number
  2. Return the unused item in its original packaging
  3. Once received, we’ll ship your new style or color

📦 Notes:

  • Customer pays return shipping
  • Items must be in new, resellable condition
  • Original packaging and tags required

⏱️ Processing time: 3–5 business days after we receive your return

💡 Tip: If you're unsure about the style or color, you can request an exchange after receiving your order — we’ll do our best to assist you quickly.

8. Need to Change or Cancel Your Order?

We get it — things happen! ✉️

If you need to change your order (address, size, color, etc.), just email us at support@dorochey.com within 24 hours of placing your order.

✅ Changes We Can Make (Before Shipping):

  • Edit shipping address
  • Adjust product selections
  • Cancel your order

⚠️ Once the order has shipped, we can’t make changes — but you can always return or exchange it later.

💡 Tip: Always double-check your shipping details before placing your order.

9. How Can I Track My Order?

We make it easy to track your package every step of the way 📦

Option 1 – Email Confirmation: You’ll receive a tracking number via email once your order ships. Click the link to see real-time updates.

Option 2 – Website Tracking: Visit dorochey.com/track and enter your order number (e.g. DR12345) and billing email.

🚚 Shipping Carriers:

  • USPS
  • FedEx
  • DHL
  • UPS
  • (depending on your location)

💡 Tip: Download the carrier’s app for push notifications on your delivery!

10. What If My Item Arrives Damaged or Defective?

No worries — we’ll make it right 🚨

If your item arrives damaged or there’s a quality issue, please contact us within 7 days of delivery at support@dorochey.com.

What to include:

  • Your order number
  • Clear photos or video of the issue
  • A short description

🛠️ What We’ll Do:

  • Send a free replacement or issue a full refund
  • Resolve most cases within 24–48 hours
  • No return required for defective items – we trust our customers!

📦 Reminder: Always inspect your package when it arrives and contact us immediately if anything looks off.

11. What's Your Return Policy?

We offer a 90-day hassle-free return policy — no stress, no questions asked 🔁

You can return an item if:

  • It’s unused and in original condition
  • All original tags and packaging are intact
  • You have your order number or receipt

📦 How to return:

  1. Email support@dorochey.com to request a return
  2. We’ll send a prepaid return label (for US customers)
  3. Once we receive the item, your refund will be processed within 3–5 business days

💳 Refunds: Refunds go back to your original payment method.

🌐 International customers: Return shipping is not covered.

🚫 Final Sale: Items marked “non-returnable” are not eligible for return.

💡 Tip: Keep the return tracking number for reference.

12. Do You Offer a Warranty?

Yes — every product comes with our lifetime warranty 🛡️

What’s covered:

  • Manufacturing defects (forever)
  • Accidental damage from normal use

How it works:

  1. Email support@dorochey.com with your order number
  2. Send us a photo and quick description of the issue
  3. We’ll ship a replacement immediately — you just cover shipping

🚀 Fast turnaround: Your replacement ships within 24 hours of approval. No need to send back the defective item!

💡 Tip: Register your product after purchase to streamline any future warranty requests.

13. What If I See an Unauthorized Charge?

We take your security seriously 🔒

If you see unauthorized charges:

  • Contact your bank immediately to:
  • Freeze your card
  • Dispute the charge
  • Request a new card number
  • Email us at support@dorochey.com with: your order details and your bank’s fraud case number

🛡️ Our Security Promise:

  • We never store full card numbers
  • All transactions are encrypted with 256-bit SSL
  • We use PCI-DSS compliant payment gateways

📜 Stay Safe Tips:

  • ✓ Monitor your statements regularly
  • ✓ Use virtual card numbers when available
  • ✓ Enable transaction alerts with your bank

In most cases, banks will refund unauthorized charges if reported within 60 days.

14. Do You Offer Payment Plans?

Yes! You can split your purchase with Shop Pay Installments 💳

How it works:

  • Pay in 4 interest-free payments
  • First payment at checkout, remaining every 2 weeks
  • No fees if paid on time

🌍 Available in: US, Canada, UK, EU, Australia + more (minimum purchase: $50)

📱 To use it:

  • Choose Shop Pay at checkout
  • Select “Pay in 4”
  • Complete a quick ID check — approval is instant!

APR may range from 0% to 36% based on eligibility.

15. How Can I Contact Customer Support?

We’re here and happy to help 💬

Email: support@dorochey.com

⏱ Replies within 24h (Mon–Fri)

📌 To help us assist you faster:

  • Your order number
  • Any relevant screenshots (if possible)

🌐 Support available in English, German, Spanish — and we welcome messages in other languages too.